Shipping policy
Shipping Times & Delivery Estimates
Estimated delivery times vary by destination:
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United States & Canada: 7–15 business days
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Europe: 7–18 business days
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Australia & New Zealand: 10–20 business days
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Latin America: 12–25 business days
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Asia & Other Regions: 10–25 business days
Delivery times are estimates and not guaranteed.
Customs delays, weather issues, or carrier disruptions may impact delivery dates.
Shipping Fees
Shipping costs are calculated at checkout based on:
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Delivery location
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Order weight and package size
We may occasionally offer free shipping promotions.
Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number.
Tracking updates may take 2–5 business days to appear after the shipment is registered.
Incorrect or Incomplete Address
Customers are responsible for ensuring accurate shipping details at checkout.
We are not responsible for:
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Delays or failed deliveries due to incorrect addresses
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Additional fees for re-delivery or returns of undeliverable packages
Customs, Duties & Taxes
International orders may be subject to customs fees, import taxes, or duties.
These charges are the responsibility of the customer.
STARDISCOUNTS is not liable for customs delays.
Lost or Stolen Packages
If tracking states the package has been delivered but you haven’t received it:
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Please check your mailbox, local post office, or with neighbors
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Contact us if the item still cannot be located
Once marked as delivered by the carrier, STARDISCOUNTS is not responsible for loss or theft.
However, we will assist you in filing a claim if necessary.
Missing or Damaged Items
If your order arrives damaged or items are missing, contact us within 7 days of delivery so we can resolve the issue quickly.